Launch day is not the finish line.

Often, yes — but it starts with a technical audit (the €500 Start package). We need to know what we are taking responsibility for. After the audit we either quote a care plan, quote the fixes needed first, or tell you honestly that we are not the right fit.

Administration is included; the hosting bill itself is not. For most small projects that is €10–40 a month, paid by you directly to the provider so the account always stays in your name.

They roll over for one month, then expire. This keeps the plan honest in both directions: you are not paying for nothing, and we are not accumulating an unbounded backlog of owed work.

A response, not a fix time — because honest fix times depend on the fault. Critical incidents get a human reply and an initial assessment within four business hours, with agreed escalation if the system is down.

Yes, with 30 days' notice, at the end of a paid month. On cancellation you receive all credentials, backups and configuration. There is no exit fee and nothing is switched off without your instruction.

Any time, from the start of the next billing month. Most clients begin on Essential after their warranty ends and move to Growth once they realise how often they want small changes.